Zero communication
If you have any problem with Vox and contact them to sort it out, I assure you it will all come from your side. They do not communicate with their customers. They say they will, even after you have been on hold for ages to talk to one of their agents, they say they will get back to you. They don't . Not via email, phone, whatssapp or sms or any many other communication platforms at their disposal, They will not get back to you, they will not update you. They don't give a damn about you !!!!!!
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Replies (2)
Vox Telecom's replyOfficial
23 Jan 2023, 15:29Good day, Jacqui G ,
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Ticket Linked to Network Incident , the support team did escalate the fault the Network Provider , Vumatel , REF ISP-***
Kindly note that the details of your query has been sent to the Support team to investigate and assist with an update.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Ticket Linked to Network Incident , the support team did escalate the fault the Network Provider , Vumatel , REF ISP-***
Kindly note that the details of your query has been sent to the Support team to investigate and assist with an update.
Regards
Vox
Vox Telecom's reply23 Jan 2023, 15:29
Official
Good day, Jacqui G ,
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Ticket Linked to Network Incident , the support team did escalate the fault the Network Provider , Vumatel , REF ISP-***
Kindly note that the details of your query has been sent to the Support team to investigate and assist with an update.
Regards
Vox
Thank you for your review
Kindly note that the original fault is still open on the reference VOX***4
The Ticket Linked to Network Incident , the support team did escalate the fault the Network Provider , Vumatel , REF ISP-***
Kindly note that the details of your query has been sent to the Support team to investigate and assist with an update.
Regards
Vox
's updateReviewer Update
23 Jan 2023, 17:24But you guys have not communicated with me in any way, shape or form. How would I know if the ticket is still open unless someone told me. You have not given ETA's or anything. Why are you incapable of picking up the phone and keeping your paying client, abreast of the situation. Not radio silence from last Thursday. Not, not replying to emails. Not saying you would send me an ETA and then not doing it. Making me call in several times and being put on hold for ages before I can talk to anyone.....Disgraceful customer service
's update23 Jan 2023, 17:24
Reviewer Update
But you guys have not communicated with me in any way, shape or form. How would I know if the ticket is still open unless someone told me. You have not given ETA's or anything. Why are you incapable of picking up the phone and keeping your paying client, abreast of the situation. Not radio silence from last Thursday. Not, not replying to emails. Not saying you would send me an ETA and then not doing it. Making me call in several times and being put on hold for ages before I can talk to anyone.....Disgraceful customer service