Zero comms, zero feedback

I called Vox last week to log a fault on my adsl modem which stopped working after a storm in KZN. It been a week and to date no one has called and provided any feedback on when a technician would come out. I kept calling and one technician told me to buy my own modem, he then transferred me to the sales team who told me to go to Makro or Game and buy it. I was incorrectly told to purchased the wrong modem. After buying it and contacting Vox for assistance to set up the technician tells me the model is incorrect and that I need a DSL not ADSL. What more frustrating is that there is such poor feedback and customer experience. The co tact centre technicians and coordinators don't have any kind of workable system. I am paying for internet that is not working for almost a week now. Zero communication zero feedback. If I don't call no one from Vox calls. It seems like Vox thinks they are doing me a favor. Appaling service!