NM
Nosipho M
1 reviews | Active since Apr 2019
05 Apr 2024, 13:13
Zero care for customers, sale driven
I am so exhausted from having anything to do with this company. So I sent an email a few days ago asking if my number will be changed if I downgrade, I was told no. Then I later got an email that I will get my sim in the next xyz days... This was not communicated with me. It's like the guy I spoke with was just interested in making a quick sale and meet his KPI without necessarily helps me. I cannot lose this current number ending 24186 because it's my primary number.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Apr 2024, 13:39Good day, Nosipho M
Thank you for your review.
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2024, 13:39
Official
Good day, Nosipho M
Thank you for your review.
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the sales team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
NM
I am really frustrated with this.
I asked to downgrade weeks ago. I asked to keep my number and was allowed to do so.
Today I am being threatened to pay for a package I downgraded from and told I am getting a new number . Vox
I am not happy with your services!
Worse mistake was signing up, should've gone with another provider. I have been with you for years, this is a simple query but everyone person I talk to makes empty promises or simply does not listen!!!
Nosipho M's updateReviewer Update
08 Apr 2024, 10:31I am really frustrated with this.
I asked to downgrade weeks ago. I asked to keep my number and was allowed to do so.
Today I am being threatened to pay for a package I downgraded from and told I am getting a new number . Vox
I am not happy with your services!
Worse mistake was signing up, should've gone with another provider. I have been with you for years, this is a simple query but everyone person I talk to makes empty promises or simply does not listen!!!
NM
Nosipho M's update08 Apr 2024, 10:31
Reviewer Update
I am really frustrated with this.
I asked to downgrade weeks ago. I asked to keep my number and was allowed to do so.
Today I am being threatened to pay for a package I downgraded from and told I am getting a new number . Vox
I am not happy with your services!
Worse mistake was signing up, should've gone with another provider. I have been with you for years, this is a simple query but everyone person I talk to makes empty promises or simply does not listen!!!
Vox Telecom's replyOfficial
09 Apr 2024, 07:53Good day, Nosipho M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted with the regrade query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted with the regrade query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2024, 07:53
Official
Good day, Nosipho M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted with the regrade query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and assisted with the regrade query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox