Your Service is shockingly sad

So what can we say about VOX and their service? Absolutely nothing as there is no service.

I very excitedly started the process to move over to them in our new home as their packages look very good and so "cool". We completed the forms online because we could not get a person on the line to speak to learn more. We just thought jeepers they must be so popular that they do not have enough people to answer the calls quick enough..... Our application was very quickly accepted and further paperwork was requested very quickly. We were so surprised by the "quick" responses and thought VOX must be on the ball.

Alas, that was where it the nightmare started, and the quick services stopped.

Email enquiries were followed by reference emails with reference numbers to follow up on the progress and status.

The numerous numbers to call for help, support and assistance from new installations, IT support, technical support, follow-up on installations etc were met with "sorry the person at extensions is not available. Please leave a message."

I tried numerous times to chat to "a person "on VOX Facebook Messenger to please see if they can get someone to contact me and help me. I provided account details and was rep**** back with thank you we have to send your request through to support someone will contact you and I was met again by yet another email with another reference number that I could not do anything with or phone someone to follow up on.

I eventually asked the VOX Facebook person to please cancel my request for installation I have also sent emails and yet again I was met quick email responses with yet more reference numbers that I cannot follow on because there is it seems not NOBODY working in a VOX building to take a call.

To my surprise we got a very "excited" SMS saying our installation is with has been approved with Openserve at the new address we are moving to. WOW!!! No call so far to ask if we will be there? No confirmation? and what happened to our numerous pleas and emails to cancel the whole process?

VOX I am not sure how you work but this is not good service or professional.

Before I placed this message on Social Media and on other platforms I have given your VOX Facebook Messenger person a kind heads up and an opportunity to please get a HUMAN to contact me to sort out this MESS. Yet I am still waiting. This time with no reference number this time.

Very sad. Was not expecting this at all.