MP
Martin P
1 reviews | Active since May 2018
06 Dec 2021, 12:43
Your incompetence is beyond pathetic!!!
Not to long ago I posted a review after I had made a top up purchase 'Add to Bill'. I then got messages saying i was in arrears and must pay. After the review I got a call and email from accounts saying I must just ignore the message on the App. I however went to pay it anyway because I got sick of the messages!!
6 days ago I had paid my account for the month in full, before the due date and did another 'Add to Bill' 10gig top up. Lo and behold the same messages pop up! Today I get an email stating that you intend suspending my service unless I pay immediately!!! Are you ****ing mad or something?! My account is fully paid up, I owe you approx R63 for the top up which should carry over to my next billing date!! Now you threaten me with this ****!!
Cant you see it was an ADD TO BILL Top up?????? Can't you see that every month without fail I pay my account in full before the due date???????? Why are you threatening me like this?????
Come and take your ****ing router cancel my service and **** off!! You're so unprofessional, it's a ****ing joke!!!
Helpful (0)
Replies (5)0
Replies (5)MP
Martin P's updateReviewer Update
06 Dec 2021, 13:07Marlene Van Heerden this is for you. You didn't even have the manners to phone. You just send a threatening email!! For R97 that's not even 6 days old ADD TO BILL you send me this *****ed up threat!! Why has no one contacted me yet, I phoned and left a call me back when given the option??!!!
MP
Martin P's update06 Dec 2021, 13:07
Reviewer Update
Marlene Van Heerden this is for you. You didn't even have the manners to phone. You just send a threatening email!! For R97 that's not even 6 days old ADD TO BILL you send me this *****ed up threat!! Why has no one contacted me yet, I phoned and left a call me back when given the option??!!!
Vox Telecom's replyOfficial
06 Dec 2021, 14:20 Good day, Martin P
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2021, 14:20
Official
Good day, Martin P
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
MP
Martin P's updateReviewer Update
06 Dec 2021, 14:3923rd Nov was my last review and over the exact same thing (ADD TO BILL). So called sorted, then you go one step further with my recent ADD TO BILL and threaten to suspend my service!! You're a bunch of clowns!!!!
MP
Martin P's update06 Dec 2021, 14:39
Reviewer Update
23rd Nov was my last review and over the exact same thing (ADD TO BILL). So called sorted, then you go one step further with my recent ADD TO BILL and threaten to suspend my service!! You're a bunch of clowns!!!!
MP
Dearest VOX that it unbelievably still in business. I paid the R68 via EFT with proof of payment loaded with your beneficiary details.
I resent your company and the pathetic manner in which you conduct business. For R67 you want to suspend an account that is always paid on time. I spoke to collections yesterday and the field marked ADD TO BILL is actually a load of ****. I will be sourcing a new telecom provider soon because I can't tolerate how ********* you are! You're borderline a **** company based in the ADD TO BILL option that is actually PAY IN 7 DAYS OR ELSE!!
I sincerely hope you continue to lose business and receive your just reward of negativity and bad word of mouth.
I will copy and paste this email response to you on WhatsApp, My FB wall, Twitter and Hellopeter.
Sent from the Little Blue Planet
On Mon, 6 Dec 2021, 12:16 VOX, <***> wrote:
Dear Martin Shane Price
Please find the attached notice of intention to suspend your services.
Regards,
Mrs Marlene Van Heerden
Debtors Department
+***0 / 7500
Martin P's updateReviewer Update
07 Dec 2021, 09:33Dearest VOX that it unbelievably still in business. I paid the R68 via EFT with proof of payment loaded with your beneficiary details.
I resent your company and the pathetic manner in which you conduct business. For R67 you want to suspend an account that is always paid on time. I spoke to collections yesterday and the field marked ADD TO BILL is actually a load of ****. I will be sourcing a new telecom provider soon because I can't tolerate how ********* you are! You're borderline a **** company based in the ADD TO BILL option that is actually PAY IN 7 DAYS OR ELSE!!
I sincerely hope you continue to lose business and receive your just reward of negativity and bad word of mouth.
I will copy and paste this email response to you on WhatsApp, My FB wall, Twitter and Hellopeter.
Sent from the Little Blue Planet
On Mon, 6 Dec 2021, 12:16 VOX, <***> wrote:
Dear Martin Shane Price
Please find the attached notice of intention to suspend your services.
Regards,
Mrs Marlene Van Heerden
Debtors Department
+***0 / 7500
MP
Martin P's update07 Dec 2021, 09:33
Reviewer Update
Dearest VOX that it unbelievably still in business. I paid the R68 via EFT with proof of payment loaded with your beneficiary details.
I resent your company and the pathetic manner in which you conduct business. For R67 you want to suspend an account that is always paid on time. I spoke to collections yesterday and the field marked ADD TO BILL is actually a load of ****. I will be sourcing a new telecom provider soon because I can't tolerate how ********* you are! You're borderline a **** company based in the ADD TO BILL option that is actually PAY IN 7 DAYS OR ELSE!!
I sincerely hope you continue to lose business and receive your just reward of negativity and bad word of mouth.
I will copy and paste this email response to you on WhatsApp, My FB wall, Twitter and Hellopeter.
Sent from the Little Blue Planet
On Mon, 6 Dec 2021, 12:16 VOX, <***> wrote:
Dear Martin Shane Price
Please find the attached notice of intention to suspend your services.
Regards,
Mrs Marlene Van Heerden
Debtors Department
+***0 / 7500
Vox Telecom's replyOfficial
07 Dec 2021, 09:57Good day, Martin P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 Dec 2021, 09:57
Official
Good day, Martin P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox