NM
Nokuthula M
1 reviews | Active since Apr 2021
11 Sept 2025, 13:36
Your customer service is shocking!
Your lack of urgency when it comes to customer services is shocking.
I have been sent from Tech to Sales back to tech back to sales and so still have no connectivity.
Christelle,you should be ashamed of yourself, justifying nonsense as opposed to attending to a query.
In the meantime, my account is up to date by I have no connectivity, all while you continue to send me from pillar to post.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
11 Sept 2025, 13:53 Good day, Nokuthula
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply11 Sept 2025, 13:53
Official
Good day, Nokuthula
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
NM
Nokuthula M's updateReviewer Update
11 Sept 2025, 14:31Please can you forward my query to manager who is interested in resolving this matter instead of arguing with clients and making excuses for your terrible customer service
NM
Nokuthula M's update11 Sept 2025, 14:31
Reviewer Update
Please can you forward my query to manager who is interested in resolving this matter instead of arguing with clients and making excuses for your terrible customer service
NM
Nokuthula M's updateReviewer Update
16 Sept 2025, 15:06.. 1 week later and still this matter is unresolved. So far I have spoken to Christelle, Phumi, Ofentse and Shaun.
Vox, your lack of urgency and consideration is astounding at this point.
Vox, your lack of urgency and consideration is astounding at this point.
NM
Nokuthula M's update16 Sept 2025, 15:06
Reviewer Update
.. 1 week later and still this matter is unresolved. So far I have spoken to Christelle, Phumi, Ofentse and Shaun.
Vox, your lack of urgency and consideration is astounding at this point.
Vox, your lack of urgency and consideration is astounding at this point.