You want to stay with us , We are going to make you pay , for cancelling , you’ll be sorry

I went over to Vox , was impressed with their service with the sign up process , and it went smooth -no problems , they are definitely more expensive , that other ISP’s -but I thought -the customer service can make up for that , sadly about a week into the month ( after I paid almost R2000 !) for pro rata use , and the first months payment -and I send an E Mail to them -that after 4 days was still not answered -and then I received a call from a person , that told me , I can get Uncapped LTE for R300+ less than what I’m paying now -so I reluctantly cancelled my product with Vox -as the overall save over 12 months -was just to big

However, starting of with this new ISP -it become very clear that they had a non-existing customer service, I have never seen anything like this

I then contacted Vox , and said , I want to stay with them , and so the process started , first I was told , I’ll have to do a new application -sim everything , this did not make sense to me , but I went with it , by now there was a R299 cancellation levy on my account , that I was told , would be removed , more than one time -but it is still on there , and most properly it is going to be “ o sorry we debited it , it was a mistake , well deduct it from next month account , because with Covid , everyone can afford to have unauthorized amounts debited from your account

Then I was also told, I have to pay the R99 – “Handling” fee AGAIN , the fact that I decided to stay with them , now was costing me extra money , and believe me , when questioned , they don’t even blink

But the best was to come , first they tried to tell me the sim is soft locked with the router , a “Anesh” from cancellations (this is so they can get the R299 ) , when I told him it is load of bull , he left it -only to phone me again the next week with the same story , I asked to speak to his manager , she was busy , but then phoned me back , and told me it was a misunderstanding , and that as I said , as long as you have a MTN approved router ,no sim needs to be soft locked -as long as you don’t put it in other devices

Then the next moment I am told that my remaining Data (That I paid for -over a R1000!!!!) “Falls away when I go over to the new sim,(AS it is supposed to carry over”, when I asked how , how can you just “remove” something the client already paid for , that is just how it is ,I phoned again , told I have to escalate it to the account manager Melanie Ellis , was given an e mail address that does not work , so I send it to Help@ and '***' -a person I dealt with before

Now today, no answer or even reference number So , if you decide to leave Vox -rather leave , as you are going to be treated like s.. , you are going have to pay penalties ,all communication is going to come from you , you have to phone them , and you are going to loose hundreds of Sands worth of data , as you dared to cancel your product , think very wisely