You cant complain about vox telecoms service

I never thought I will see the day that I say I wish I stayed with Telkom. Vox is by far the worst service provider: 1. November 2018, starting with vox fibre, my speed was around 350Kbs. Several complaints later a technician visited and said I need a stronger Router, which he will bring tomorrow!. Year later - no Router in sight? Few days later a call from vox technical resolved the issue sort of as the speed next to the Router was correct, however, the signal is only strong enough to reach around 5m! Their accounts department promised a credit as I have not received the full service as promised - year later, no credit. 2. Starting off, I entered the reference and account numbers on my payments. Three months they suspended me the beginning of the month and I had to send the remittance again. Only then did vox notify me they only want the account number. Again they promised a credit for the lost time - almost a year later, no credit! 3. Last month I paid the invoice amount and did not see that they did not carry over a MASSIVE amount of R28 on the invoice (you have to pay from statement. I was suspended before month end (ok I understand it is a massive amount) and it took me a few days to get my internet service back. A week later and my VOBI is still suspended!!! You call accounts and they transfer you to technical who tells you your service is suspended, but nobody does anything about it!!! Hopefully someone there will wake up sometime and I will have a landline again within the next century. 4. When calling customer care, all you get is a reference number and a promise that somebody will call you soon - and that is where it remains. 5. I am amazed to notice all the complaints about vox and it seems to disappear into thin air (I once complained about Telkom on HP and received a call within 3 hours to rectify the problem!)