NP
Natasha P

1 reviews | Active since Jul 2014

31 Aug 2023, 10:14

Year of been ******

i have been with Vox since end of 2018 or begining of 2019 and now i am so upset that i have been ********** for so many months/ years. I current pay R699 for a 10m line..... when people hear that they get shocked, just as i was shocked to know that people are paying that much for 40m line some even 100m lines. now i go onto VOx website and see they offering 10m lines for under R200 a month. I understan when i took the contract there were not many suppliers and the price wa high, but as times changed and the prices in the fibre market dropped VOX should have upgraded my line to what match my monthly payment or dropped my monthly payment. They have been faithfully taking their R700 a month and giving me R200 service. I am so upset. Once i post this i will cancel my long time standing relationship with them and find someone else that will give me a R700 worth line.

0
Replies (2)
Vox Telecom
Vox Telecom's reply31 Aug 2023, 11:05
Official
Good day, Natasha 
 
 Thank you for your post. 
 
 Kindly note that we have sent the details of your complaint to the sales team for assistance. 
 
 We will be in contact with you soonest to assist. 
  
 Kind Regards, 
 Vox 

Vox Telecom
Vox Telecom's reply08 Sept 2023, 10:09
Official
Good day,Natasha
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the speed issues were resolved.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox