Xbox Series rental woes

I am currently renting 2 Xbox Series consoles from Braintree, originally through the Vox Xbox rental programme. I am aware that the contracts were handed over to Braintree some time ago by Vox when they discontinued their Xbox rental service.

That said, the rental contracts are no longer listed on my Vox Customer Portal as active services. I therefore have no visibility on their current status.

I also cannot find any reference to rental options on the Braintree Gaming website, they only list Xbox direct purchase options, this leads me to believe they might have also discontinued their rental programme without informing anyone?

To date I have not had any issues with the 2 consoles, but now 36 months+ down the line, I am now paying month-to-month and my Series S console has started exhibiting issues like overheating. I need to get this sorted out asap as I am paying over R1000 a month to rent both consoles.

I would like to upgrade my Series S console to the new 1TB model with the intent of upgrading my Series X console when the mid-gen refresh version is released. I also see that the rental prices have gone up since I initially signed up with Vox for the same hardware?

I have reached out to Braintree via their enquiries email address (***), but they have either been actively ignoring me, or they otherwise cannot be bothered to get back to me.

This is not the first time I have tried to reaching Braintree before with account enquiries, their online "contact us" form is just as useless.

It might seem unfair that I am directing this review at Vox, but I feel they should be held accountable as these contracts still appear on my monthly Vox services invoice.

This is totally unacceptable service from both Vox and Braintree.