WTTH Extremely inconsistent speed
<p>Its been a few months Using this pathetic Wireless to the Home as only half of the time you can get correct advertised speeds and customer service has been practically non - existant, after the first excallation. they can not get the WTTH speed correct. i have to phone monthly to sort the speed problem out but it is never been sorted out. Stay Away from Vox. from being rude Provider to being a leader in Terrible internet speeds. i have resorted to accepting the Terrible speed, talking to vox is like talking to a brick wall.</p>
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
17 Mar 2017, 18:49Good Day Nirvashen
Thank you for informing us of this matter.
We will investigate and provide you with feedback.
Regards
Vox
Best regards,
Vox Telecom's reply17 Mar 2017, 18:49
Official
Good Day Nirvashen
Thank you for informing us of this matter.
We will investigate and provide you with feedback.
Regards
Vox
Best regards,
's updateReviewer Update
28 Mar 2017, 10:12This matter has still not been resloved getting the run around as they seem to pass the buck to their service provider , which they cannot get to correct the issue. Now i dont even have any form of internet. I highly advise other people to look at other providers VOX is ****.
's update28 Mar 2017, 10:12
Reviewer Update
This matter has still not been resloved getting the run around as they seem to pass the buck to their service provider , which they cannot get to correct the issue. Now i dont even have any form of internet. I highly advise other people to look at other providers VOX is ****.
Vox Telecom's replyOfficial
28 Mar 2017, 10:37Good day Nirvashen.
Thank you for your reply.
Please take note that we have re-escalated the matter.
Regards,
Vox Telecom.
Best regards,
Vox Telecom's reply28 Mar 2017, 10:37
Official
Good day Nirvashen.
Thank you for your reply.
Please take note that we have re-escalated the matter.
Regards,
Vox Telecom.
Best regards,
Vox Telecom's replyOfficial
21 Apr 2017, 17:00Good day Mr. Archary
Kindly note that we have confirmed with you that the Wireless to the Home services is a Best Effort Service.
Together with the Upstream Service provide, we have done a proper and thorough investigation and advised you that unfortunately you will not get 8mbps due to the distance to the base station and the interference in between.
We have advised you to downgrade your services to a 4mbps package which has been declined.
We have received your request for cancellation and the service has been cancelled on your account.
Regards,
VoxTelecom
Best regards,
Vox Telecom's reply21 Apr 2017, 17:00
Official
Good day Mr. Archary
Kindly note that we have confirmed with you that the Wireless to the Home services is a Best Effort Service.
Together with the Upstream Service provide, we have done a proper and thorough investigation and advised you that unfortunately you will not get 8mbps due to the distance to the base station and the interference in between.
We have advised you to downgrade your services to a 4mbps package which has been declined.
We have received your request for cancellation and the service has been cancelled on your account.
Regards,
VoxTelecom
Best regards,
Vox Telecom's replyOfficial
21 Apr 2017, 17:01Good day Mr. Archary
Kindly note that we have confirmed with you that the Wireless to the Home services is a Best Effort Service.
Together with the Upstream Service provide, we have done a proper and thorough investigation and advised you that unfortunately you will not get 8mbps due to the distance to the base station and the interference in between.
We have advised you to downgrade your services to a 4mbps package which has been declined.
We have received your request for cancellation and the service has been cancelled on your account.
Regards,
VoxTelecom
Best regards,
Vox Telecom's reply21 Apr 2017, 17:01
Official
Good day Mr. Archary
Kindly note that we have confirmed with you that the Wireless to the Home services is a Best Effort Service.
Together with the Upstream Service provide, we have done a proper and thorough investigation and advised you that unfortunately you will not get 8mbps due to the distance to the base station and the interference in between.
We have advised you to downgrade your services to a 4mbps package which has been declined.
We have received your request for cancellation and the service has been cancelled on your account.
Regards,
VoxTelecom
Best regards,
Vox Telecom's replyOfficial
21 Apr 2017, 17:02Good day Mr. Archary
Kindly note that we have confirmed with you that the Wireless to the Home services is a Best Effort Service.
Together with the Upstream Service provide, we have done a proper and thorough investigation and advised you that unfortunately you will not get 8mbps due to the distance to the base station and the interference in between.
We have advised you to downgrade your services to a 4mbps package which has been declined.
We have received your request for cancellation and the service has been cancelled on your account.
Regards,
Vox Telecom
Best regards,
Vox Telecom's reply21 Apr 2017, 17:02
Official
Good day Mr. Archary
Kindly note that we have confirmed with you that the Wireless to the Home services is a Best Effort Service.
Together with the Upstream Service provide, we have done a proper and thorough investigation and advised you that unfortunately you will not get 8mbps due to the distance to the base station and the interference in between.
We have advised you to downgrade your services to a 4mbps package which has been declined.
We have received your request for cancellation and the service has been cancelled on your account.
Regards,
Vox Telecom
Best regards,
's updateReviewer Update
21 Apr 2017, 21:43Vox does it again, My conversation with David on the 10 / 04/2017 i stated that the hardware can only be collected once all of the refunds have been carried out, but VOX again proves their ability to lie to customers again they have now charged me again for the hardware the only thing they got right was to issue a credit note for two months worth of subscriptions, To any one reading this Stay as far away from VOX they Lie to customers, very dishonest company
's update21 Apr 2017, 21:43
Reviewer Update
Vox does it again, My conversation with David on the 10 / 04/2017 i stated that the hardware can only be collected once all of the refunds have been carried out, but VOX again proves their ability to lie to customers again they have now charged me again for the hardware the only thing they got right was to issue a credit note for two months worth of subscriptions, To any one reading this Stay as far away from VOX they Lie to customers, very dishonest company