wrongfully account suspension-been an entire day of no help.

To whom this may concern, I would like to log a complaint concerning Vox fibre to home. Very early this morning i noticed that our fibre was down,so during the cause of the day i sent two emails and several phone calls to customer care and technical support.I was informed that it is due to non-payment.I then told them i had already paid the amount of R595 on the 3rd of March as usual.I was asked to send proof of payment,which i did and I was referred to accounts and i got hung up on the minute i mentioned that was wrongfully suspended.I then proceeded to call them several times and was cut off each time.When i did get through many hours later,i was kept holding and then they cut the call on me again.I tried again and again but they did not answer.This is very frustrating as my children do online school with the result that today,they could not work.Tomorrow my daughter who is matric is writing an assessment.I don't know what she will do if the service is not up and running by tonight.I am very disappointed by the very poor customer service of Vox telecom fibre to the home and i would not recommend this company to anyone looking for a reliable fibre provider. I will make a few more attempts to contact them and if that fails i will be switching to another more reliable service provider.

Kind regards Anthony Mungai Njoroge