1 reviews | Active since Jun 2022
Wrongful billing and terrible customer service!!
My contract with Vox Telecom started in March, considering the first month was free etc.. with following prorata to be paid the following month including the monthly installment. Every month from there I paid my installment exactly on the 5th of every month.
Last month I received a call from Aletta Nain stating that I have an outstanding amount of R270.00 I then paid it , only for her to call me a week after stating that I need to pay a cancellation fee for a cancellation that was logged on the 27th of April, I asked where she received this information from and who gave them authorization to cancel? If I had cancelled why would I still be paying my installment?
I called her multiple times to give me answers, I even Emailed vox directly, went onto their customer support portal and no one could respond to me.
Today is the last straw every time I call in they say we'll transfer your call and then I get cut off!
I'm honestly so frustrated as a committed and paying customer I deserve to be treated better in fact all of us should.
I don't know what company these people are running but this is very unprofessional.
Thank you for your post.
Kindly note that the details of your complaint has been sent to the collection manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the collection manager to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
http://vox.shop.co.za/neom
http://vox.shop.co.za/neom
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We can confirm that the service had been re-instated and a credit has been allocated to the account for the cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox