dR
david R
1 reviews | Active since May 2011
23 Dec 2022, 08:13
Wrong invoicing
Dear VOX. I have cancelled my line on the 7th of December. I had to relocate urgently with extremely short notice. I have contacted VOX to cancel my line. I am willing to pay a prorate of 7days for the month of December.
You have invoiced me for a full month and hardware costs. The hardware and installation cost is only bille to me if i cancell my line within 12months. I have cancelled my line on month 14 therefore i do not agree that you can invoice me for the hardware and still want to collect the hardware. This Is extremely poor service from VOX biting people out like this .
VOX you need to correct my account soonest.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
23 Dec 2022, 09:28Good day, David R
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Dec 2022, 09:28
Official
Good day, David R
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the cancellation team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Jan 2023, 11:44 Good day, David R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on the terms and conditions accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on the terms and conditions accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 Jan 2023, 11:44
Official
Good day, David R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on the terms and conditions accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that you have been contacted and advised on the terms and conditions accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
dR
david R's updateReviewer Update
04 Jan 2023, 10:51Good day Vox
Your terms and conditions is what it is. although in your terms and conditions it is stated that if i cancell within 12months i am responsible for the installation and hardware. I have cancelled my service on month 14. So you can not hold me responsible for the hardware and installation. If you take this further i will also.
When i have done my cancellation via mail and telefonicly i was not informed that i need to give 2months notice as per your terms and conditions. As already explained my cancellation was urgent.The cancellation was done and said to me thank you its completed.
The final notice you send to me will be send to a advisor of mine to take this further.
Your service and responce is pathetic. I will not advice any person in my area to use Vox.
Your terms and conditions is what it is. although in your terms and conditions it is stated that if i cancell within 12months i am responsible for the installation and hardware. I have cancelled my service on month 14. So you can not hold me responsible for the hardware and installation. If you take this further i will also.
When i have done my cancellation via mail and telefonicly i was not informed that i need to give 2months notice as per your terms and conditions. As already explained my cancellation was urgent.The cancellation was done and said to me thank you its completed.
The final notice you send to me will be send to a advisor of mine to take this further.
Your service and responce is pathetic. I will not advice any person in my area to use Vox.
dR
david R's update04 Jan 2023, 10:51
Reviewer Update
Good day Vox
Your terms and conditions is what it is. although in your terms and conditions it is stated that if i cancell within 12months i am responsible for the installation and hardware. I have cancelled my service on month 14. So you can not hold me responsible for the hardware and installation. If you take this further i will also.
When i have done my cancellation via mail and telefonicly i was not informed that i need to give 2months notice as per your terms and conditions. As already explained my cancellation was urgent.The cancellation was done and said to me thank you its completed.
The final notice you send to me will be send to a advisor of mine to take this further.
Your service and responce is pathetic. I will not advice any person in my area to use Vox.
Your terms and conditions is what it is. although in your terms and conditions it is stated that if i cancell within 12months i am responsible for the installation and hardware. I have cancelled my service on month 14. So you can not hold me responsible for the hardware and installation. If you take this further i will also.
When i have done my cancellation via mail and telefonicly i was not informed that i need to give 2months notice as per your terms and conditions. As already explained my cancellation was urgent.The cancellation was done and said to me thank you its completed.
The final notice you send to me will be send to a advisor of mine to take this further.
Your service and responce is pathetic. I will not advice any person in my area to use Vox.