VM
Valencia M
1 reviews | Active since Apr 2021
04 Mar 2023, 08:09
Wrong invoice and router n SIM not working can get help
Worst experience i have received so far,I have a router and SIM since I received the order they not working have been calling n sending numerous email no response,but my suprise they send me an invoice 3x what I took.worst decision I make joining them.i will not pay for anything that am not using .infact how do I return your product I don't need it anymore this nonsense.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Mar 2023, 08:57 Good day Valencia M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply04 Mar 2023, 08:57
Official
Good day Valencia M, Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
VM
Valencia M's updateReviewer Update
04 Mar 2023, 09:00I have communicated with you about 48 hours and call n still got no help I don't even believe you.what amazing u can respond my email but able to send invoice for what as I haven't used your services
VM
Valencia M's update04 Mar 2023, 09:00
Reviewer Update
I have communicated with you about 48 hours and call n still got no help I don't even believe you.what amazing u can respond my email but able to send invoice for what as I haven't used your services
Vox Telecom's replyOfficial
09 Mar 2023, 07:47Good day, Valencia M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We did send a query to the accounts team to assist with the billing.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We did send a query to the accounts team to assist with the billing.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply09 Mar 2023, 07:47
Official
Good day, Valencia M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We did send a query to the accounts team to assist with the billing.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We did send a query to the accounts team to assist with the billing.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox