Wrong billing

My account has been active since 7 July. I contacted technical support 3 times to get assistance with setting up my router. Only the third time I received proper help. This was 24 July (the first time being able to use the wifi)

I am being billed from 7 July. I contacted accounts twice and they assured me that my account is being rectified.

Tonight my connection got suspended.

I called in and was advised I need to call again tomorrow.

I feel that I've done what I could from my side to inform you about the error. Can you please rectify my account and reactivate my connection.

It seems like hellopeter is the only way to be heard and receive proper service.