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naeem L
1 reviews | Active since Nov 2012
05 Jun 2024, 16:06
wrong billing
Vox sales people have sold me a contract at R499 AND DEBITED my account R599 , I immediately called them to let them know , they refuse to assist me and is know charging me a cancellation fee of more then R2000 . I haved logged a review and they have emailed me letting me know that there is nothing they can do . They do not record calls because there staff can sell u wrong contracts
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Jun 2024, 16:34Good day naeem,
Thank you for your review.
We have escalated the details of your review to the relevant department and an agent will be in contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the relevant department and an agent will be in contact with you directly.
Kind regards,
Vox
Best regards,
Vox Telecom's reply05 Jun 2024, 16:34
Official
Good day naeem,
Thank you for your review.
We have escalated the details of your review to the relevant department and an agent will be in contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the relevant department and an agent will be in contact with you directly.
Kind regards,
Vox
Best regards,
Vox Telecom's replyOfficial
07 Jun 2024, 13:58 Good day, Naeem L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply07 Jun 2024, 13:58
Official
Good day, Naeem L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Debtors team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,