BQ
Buntu Q
1 reviews | Active since Jul 2015
24 Jun 2024, 10:02
Wrong Bill
Really VOX? it hasn't even been 2 weeks since my line was activated and I had to come write a review here on Hellopeter.
I received a "Suspension Warning" while I am here waiting for my Prorata bill.
The line was activated on the 13th of June and today is the 24th. its been 11 days and I get a statement that says I owe you R3,164.41 like ***??
How can a company that provides such a great service have so many *********** people?
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Jun 2024, 11:22Good day, Buntu
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Jun 2024, 11:22
Official
Good day, Buntu
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
BQ
Buntu Q's updateReviewer Update
25 Jun 2024, 09:24you people keep sending me routers then come around and bill me for them.
I have told you a dozen times that I will not need them and now my account is seating on a big negative because of these routers... come and fetch them as I can not afford to send them back.
I keep getting told to send them back but I do not have the money too do so.
I have spend Thousands of Rands on calls and yet you refuse to come collect your routers.
I have told you a dozen times that I will not need them and now my account is seating on a big negative because of these routers... come and fetch them as I can not afford to send them back.
I keep getting told to send them back but I do not have the money too do so.
I have spend Thousands of Rands on calls and yet you refuse to come collect your routers.
BQ
Buntu Q's update25 Jun 2024, 09:24
Reviewer Update
you people keep sending me routers then come around and bill me for them.
I have told you a dozen times that I will not need them and now my account is seating on a big negative because of these routers... come and fetch them as I can not afford to send them back.
I keep getting told to send them back but I do not have the money too do so.
I have spend Thousands of Rands on calls and yet you refuse to come collect your routers.
I have told you a dozen times that I will not need them and now my account is seating on a big negative because of these routers... come and fetch them as I can not afford to send them back.
I keep getting told to send them back but I do not have the money too do so.
I have spend Thousands of Rands on calls and yet you refuse to come collect your routers.
BQ
Buntu Q's updateReviewer Update
25 Jun 2024, 09:34to date I have used up waaaaaaaaay to much money on just connect with you guys!
if you do not get this resolved I will lodge a complaint with the consumer ombudsman cause at this stage this is insane.
my line hasn't even been open for 12 days and I am hit with a R3,164.41?
do you guys even listen to the calls when customers have issues?
if you do not get this resolved I will lodge a complaint with the consumer ombudsman cause at this stage this is insane.
my line hasn't even been open for 12 days and I am hit with a R3,164.41?
do you guys even listen to the calls when customers have issues?
BQ
Buntu Q's update25 Jun 2024, 09:34
Reviewer Update
to date I have used up waaaaaaaaay to much money on just connect with you guys!
if you do not get this resolved I will lodge a complaint with the consumer ombudsman cause at this stage this is insane.
my line hasn't even been open for 12 days and I am hit with a R3,164.41?
do you guys even listen to the calls when customers have issues?
if you do not get this resolved I will lodge a complaint with the consumer ombudsman cause at this stage this is insane.
my line hasn't even been open for 12 days and I am hit with a R3,164.41?
do you guys even listen to the calls when customers have issues?
Vox Telecom's replyOfficial
11 Jul 2024, 13:02Good day, Buntu
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply11 Jul 2024, 13:02
Official
Good day, Buntu
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox