CM
Cullen M
1 reviews | Active since Feb 2023
22 Feb 2023, 15:11
WOW. What ever happened to customer service and decency?!
To say I am disappointed is sugar coating it. Signed up for Fibre Jan 2022 and to this day nothing even though I was approved and my house clearly has a fibre line. No one cares. So I try to cancel and withdraw my application today and the call is dropped on my ear. Sent an email and no response.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
22 Feb 2023, 15:35Good day, Cullen M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply22 Feb 2023, 15:35
Official
Good day, Cullen M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
24 Feb 2023, 13:06Good day, Cullen M
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The poor service complaint has been escalated internally to management to investigate.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The poor service complaint has been escalated internally to management to investigate.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply24 Feb 2023, 13:06
Official
Good day, Cullen M
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The poor service complaint has been escalated internally to management to investigate.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The poor service complaint has been escalated internally to management to investigate.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox