Would not release fibre line to new provider.

Cancelled our service with vox as I was extremely unsatisfied by the poor level of customer service. I waited my 1 year agreement to end which then I filed my cancellation. I was told to give 1 calendar month which had to be from the 1st to end of month. Fine did that.

Now I am waiting for vox to release my line. Called them and one of the agents assured me the line was released just to find out from frogfoot that vox still has my line in holding hence why my new provider cannot activate. Currently on day 4 of waiting with no response from Vox as to when they would release my line. Seems i would have to get a new physically line install to be free from this company.

Would not recommend at all.