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Raymond S

1 reviews | Active since Aug 2020

04 Dec 2023, 09:43

would not recommend

terrible experience receive no help or feedback Wi-Fi has been off for a week Technical department blames accounts department and accounts department blames technical department at the end of the day you have been on the phone for 3 hours and only get told , you will receive an SMS or email with feedback but you never do and the following day same story

0
Replies (9)
Vox Telecom
Vox Telecom's reply04 Dec 2023, 10:15
Official
Good day Raymond S,

Thank you for your review.

The details of your complaint have been noted and escalated to the support team for further assistance.
A technical agent will be in contact with you shortly to provide an update.

Kind regards,
Vox
RS
Raymond S's update04 Dec 2023, 19:07
Reviewer Update
Still have not received any feedback. When I spoke to vodacom who was next on the blame list from Vox they said they have not received any notification from Vox about my line being off
I was assured that a technician will be on site today to assist with the fault finding as it is urgent to get the wifi up and running for my work but no such help was received
RS
Raymond S's update05 Dec 2023, 11:38
Reviewer Update
Good day can I receive an update since it's radio silence
Vox Telecom
Vox Telecom's reply05 Dec 2023, 12:08
Official
Hi, Raymond. 

Kindly note that the link is up and the complaint has been sent to our On-Site Support team to contact you and schedule an on-site call out. 
RS
Raymond S's update05 Dec 2023, 12:58
Reviewer Update
Can this still happen today?
It's extremely urgent
RS
Raymond S's update05 Dec 2023, 13:35
Reviewer Update
Firstly you charged me over R8000 just to move my wifi connection 2 houses which I paid when it comes to installations or payments (anything that brings money in is fast and efficient) but when customers have connection problems or "Breakdowns" there is absolutely no help or service a technician is not at my house tomorrow morning 8 o'clock I will be canceling my services and I will not pay a cent extra because I paid for a service that has not been delivered
Vox Telecom
Vox Telecom's reply05 Dec 2023, 14:47
Official
Good day Raymond ,

We have asked our onsite team to get in touch with you as soon as they can to schedule an appointment.
RS
Raymond S's update05 Dec 2023, 14:49
Reviewer Update
No acceptable. I've been getting that response since Friday morning this needs to be resolved
Vox Telecom
Vox Telecom's reply07 Dec 2023, 08:30
Official
 Good day, Raymond S
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that your link is up.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox