WOULD NOT RECOMMEND!

Which details have been sent through seeing as you that has responded has not asked me for any details?

I do not appreciate the attitude

I have logged the complaint, the account holder details are not in my name

You should rather clarify that I am the account holder, and ask for the details instead of assuming the complainants details are that of the account holder

***

Mary Magdalene Lewis

66 Ouhout Ave, Arnold Hof unit 10
Randpark Ridge Ext 13, JHB

I have been with vox vumatel for many years. We moved homes this week and have been in contact with Vox since early May to try and ensure the Fibre in our new home is set up on the same day that we moved. It is now 5 days since we have moved and I still do not have Fibre

I am.being shoved from pillar to post, 2 technicians came out to my home and not one of them have sorted this out. I had another technician scheduled to come out and no one pitched up

I am furious, I have spoken to technical supports, Justin, Romano, Gift, Abdul, and some lady who was so flippen clever in giving me her name so fast that I could not hear clearly each time I asked, who promised to send a technician out after hours, and who promised to call me back with feedback and here I am with no technician and no phone call back

Not to mention that vox had been billing us since the 22 of May already! Absolutely insane and crazy and.disgusted by the lack of compassion, customer service and service delivery!

I am at the point where I now want to cancel with Vox!

My sister is with a different service provider, and they ensured a technician was on site THE DAY THAT THEY MOVED and they did not even go an hour without their Fibre!

I am losing money due to not being able to work!

Yesterday a technician came out only to not be able assist! When speaking to an agent yesterday i gave in detail all the different lights and BEGGED them to send out the correct technician, and yet you still send someone out who cannot assist me!

It cannot be rocket science to figure this out, people move all the time!

I have wasted so much time, energy and money on this exercise and have been billed from the 22nd of May for an internet connection that I DO NOT HAVE!!

After taking more time, energy and money to try and sort this out, I contacted Vumatel today, only to find out that the address is incorrect!! After sending through A PICTURE of our lease, someone captured it incorrectly!!

So I'm directed back to Vox and spoke to a Mr Van Tonder, who by the way just put me on hold mid conversation yesterday and then hung up on me, who then directed me to a manager Thomas!

Thomas then cannot assist me either, not taking an sorry of accountability to help me, and says William has escalated my matter to Vumatel and PMO

Another day of being shoved from pillar to post with again, no plan of action, no one to communicate with regarding this, no lead time, no response from the social media team, who keeps deleting my comments and no solution

I have gone the entire flippen week without this situation being sorted out!

Multiple technicians have been out, a new Fibre line has been installed and I AM STILL NOT ABLE TO SET UP

Back to square one where no one on this planet knows whats going on!!!