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Siyabonga M

1 reviews | Active since Nov 2019

05 Jun 2023, 10:16

Would not recommend

I canceled my month to month fibre with vox in March due to the horrible connections I was getting. Fast forward 2 months later, I'm seeing that I owe them R2856. I don't even know how that's possible. I would not recommend anyone to get vox as their ISP. The absolute pits. Just ****mers and *******

0
Replies (4)
Vox Telecom
Vox Telecom's reply05 Jun 2023, 11:11
Official
Good day, Siyabonga M

 Thank you for your review. 

Kindly note that the details of your query has been sent to the finance team to investigate and assist. 

 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply06 Jun 2023, 08:26
Official
 Good day, Siyabonga M 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

Kind Regards, 
Vox  

SM
Siyabonga M's update19 Jun 2023, 13:07
Reviewer Update
I was told someone was going to come pick up the hardware. No one contacted me on the day. What kind of circus are you guys running there?
Vox Telecom
Vox Telecom's reply30 Jun 2023, 09:53
Official
Good day, Siyabonga M
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
The hardware was booked back and the necessary amendments have been made on your Vox Account.
 An updated Statement has been sent to the nominated contact details on the account.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox