Wort customer service ever

This is probably the worst customer service I have ever experienced. I am definitely considering changing my ISP. Where do I start, first on the 27th of January 2023, I notified Vox that I will be moving to new premises on the 1st of February 2023. The reason for that is I run a business from home and did not want the delay to be too long. On notifying them I told them that there was already a frogfoot fibre connection at the new premises. I was asked for photos of the hardware that was installed at the new premises, which I have now sent to four different people. Today out of total frustration I went to their offices, and guess what? They were not there as there was a power issue in the area. I went back home and called again, I was given an email address of the person handling my new connection. I then mailed this person only to receive an automated reply that she was on leave and would only be returning on the 17th of February. I wish I could name every person involved, but hey they probably need the job. Unprofessional, unreliable, *********** is all I can say right now. But wait it gets even better. I happened to go past a 4way stop where they were busy advertising and signing up new customers. I then stopped and spoke to a gentleman (who I would also like to name) even gave me his cellphone number. He then said to don't worry he will sort it out as he is one of the seniors at the branch. Today I tried calling him six time and he did not answer. Today is the 13th of February, two weeks after I notified them and I'm still without internet. To make matters even worse, is if I go to my Vox app, into my billing information it's states that I'm in arrears. How is that even possible if I cancelled my subscription at the old address. Now I know what will happen next, I will receive an automated response apologizing for the delay and that it will be resolved as soon as possible. I just can't believe that it could take anywhere close to two weeks just to activate new subscription at the new address. Pathetic service is all I can say.