EE
Errol E
1 reviews | Active since Aug 2013
14 Sept 2023, 20:49
Worst Vox experience
This is the worst service provider. I moved from a bad service provider to Vox full of expectations. They went out of their way to have me as a client but thats where it stopped. First month a double payment was deducted. Battling to have it reversed. Then came the no internet service night after night. Their whatsapp portal is non existant so is the call centre. You can call but no technitions answer. Really I have never experienced more worst service even Telkom was better.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
14 Sept 2023, 21:27Good day, Errol
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply14 Sept 2023, 21:27
Official
Good day, Errol
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
EE
Errol E's updateReviewer Update
22 Sept 2023, 21:13Thank you. A technition was send to my premises that was awesome. He did reset the whole system and we were back online......for 6 hours then we were back to square one. Yet again no response from the Whatsapp portal. I did send an email and hope to get a response.
EE
Errol E's update22 Sept 2023, 21:13
Reviewer Update
Thank you. A technition was send to my premises that was awesome. He did reset the whole system and we were back online......for 6 hours then we were back to square one. Yet again no response from the Whatsapp portal. I did send an email and hope to get a response.
Vox Telecom's replyOfficial
26 Sept 2023, 19:00Good day, Errol
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply26 Sept 2023, 19:00
Official
Good day, Errol
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
EE
Errol E's updateReviewer Update
26 Sept 2023, 19:56- Sorry to say that the issue has not been resolved
- Still awaiting the technition from Openserve to come and resolve this along with a VOX technition
EE
Errol E's update26 Sept 2023, 19:56
Reviewer Update
- Sorry to say that the issue has not been resolved
- Still awaiting the technition from Openserve to come and resolve this along with a VOX technition