worst VOIP Service ever

We run a medium sized company and considered Vox telecom as a natural fit for fibre and voice IP. The world was promised to us in terms of product quality and service delivery. The honeymoon ended shortly after the first debit order went through. We were left with a product that does not work and has negatively affected our business. The lines keep on dropping mid call, calls not transferring, calls not connecting, voice disappearing. After ENDLESS calls to your technical department and being passed from pillar to post for over 1 year, still no resolution. How is this expectable? We have been without a line for weeks, whilst literally begging your technical department to resolve this issue, but still no help. We even resorted to approaching your head office and met personally with Lorna and Dean, who had promised (“with hand on heart”) that they will personally take charge and care of this issue and it will be resolved, and yet, no resolution, no contact, no follow up, and no working product. We tried again and this time spoke to Bradley who assured me (like the rest of your team) that he will speak to the technical department and find a solution, and once again, no solution, no contact, no working product. If you are a business and are considering getting vox telecom to service your phone lines, please think twice. Their service delivery is a disgrace. It’s below ********* and they should be ashamed of themselves. I don’t want another customer care agent with a sweet voice to give me another empty promise. I want the issue resolved immediately. I will tell my story to anyone and everyone through any media available, and warn anyone who is considering purchasing your shameful and dishonest product to think twice.