Worst than Corona service from Vox Telecom, staff not sure of their own procedures

This has been trauma, paid a day later after arranged date and got a cancelation R1750 because my contract with them is a month before it expires. Spoke to their Credit controller who acknowledged that it was unnecessary because only after the 7th they start to act. They will investigate and come back to me, that was the 4th June. I asked if I sign a new quote with them will I start a binding contract again, first Credit controller was to come back and advise regarding the credit of the cancelation fee but Nope, then on the 23rd Ryan called and said No I will not I must sign it and send it back, I asked him to put that in writing. Day later no email, he calls to say unfortunately mam you will have to sign otherwise the cancelation is due on the 1st July 2010 today its the 25th June my line is disconnected. CAN ANYONE ASSIST VOX I'M TIRED, one pass it to the other and no final solution.