Worst telecom company i have used so far!
From all the telecom companies i have used, they are by far the worst. Their agents assured me they would activate the 500mbps speed, instead they activated the 200mbps and now it cant be corrected. They confirmed with me over multiple emails the 500mbps was active. They simply cant do their job correctly. I was 4 days without internet and no one calls back. And when you get through, they hang up the phone. The different departments do not communicate with each other, let alone the users. Pathetic service!
IF you ok with waiting 20 mins on a call to get help, then this is the company for you.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
13 Dec 2022, 10:16Good day , Adeeb D
Thank you for your review.
We added this to your open escalation.
Kindly note that the details of your query has been sent to the support team to investigate and assist further.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
We added this to your open escalation.
Kindly note that the details of your query has been sent to the support team to investigate and assist further.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Dec 2022, 10:16
Official
Good day , Adeeb D
Thank you for your review.
We added this to your open escalation.
Kindly note that the details of your query has been sent to the support team to investigate and assist further.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
We added this to your open escalation.
Kindly note that the details of your query has been sent to the support team to investigate and assist further.
We will provide feedback to you soonest.
Kind Regards,
Vox
's updateReviewer Update
13 Dec 2022, 10:17Thanks
's update13 Dec 2022, 10:17
Reviewer Update
Thanks
Vox Telecom's replyOfficial
19 Dec 2022, 09:35Good day, Adeeb D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved
Your Account Manager will remain in contact with you
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved
Your Account Manager will remain in contact with you
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Dec 2022, 09:35
Official
Good day, Adeeb D
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved
Your Account Manager will remain in contact with you
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the dispute on your account has been resolved
Your Account Manager will remain in contact with you
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
's updateReviewer Update
19 Dec 2022, 10:13Hi, thanks but my line is still 200mbps not the 500mbps that was requested.
's update19 Dec 2022, 10:13
Reviewer Update
Hi, thanks but my line is still 200mbps not the 500mbps that was requested.
's updateReviewer Update
23 Dec 2022, 11:22Hi, is there any update? its been a month and nothing has changed?
's update23 Dec 2022, 11:22
Reviewer Update
Hi, is there any update? its been a month and nothing has changed?