Worst support

I have been struggling, for months, to get an issue resolved with a business connection. I have to beg for updates, and sending emails to their escalation mailboxes gets me nowhere. Logging a ticket with them via email takes 2-3 days before I receive a reference number. Other times they will ignore your emails. When you call them, you can't get past first-line support, who promises you feedback but never gets back to you. They are unable to give knowledgeable support. Instead, they will place blame back and forth with FrogFoot. Please save yourself the frustration and disappointment do not sign up with VOX. Their aftersales support is terrible.