WORST SEVICE EVER
i moved into a new place when Vox sent me a new router, after a back and forth about the new router, i returned the other 2 routers I had and still they bill me for it, when it was already returned in November last year, They bill me and cut off my service after doing all that and spoke to someone in accounts last week about this and they promised me it will be sorted out.
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Replies (3)
Vox Telecom's replyOfficial
24 Mar 2025, 07:45Good day ,Laetitia G
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2025, 07:45
Official
Good day ,Laetitia G
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
's updateReviewer Update
24 Mar 2025, 09:10Still no email to say that this is sorted out or on the VOX app that my account is ok????
I want it in writing that his is sorted.
I want it in writing that his is sorted.
's update24 Mar 2025, 09:10
Reviewer Update
Still no email to say that this is sorted out or on the VOX app that my account is ok????
I want it in writing that his is sorted.
I want it in writing that his is sorted.
Vox Telecom's replyOfficial
25 Mar 2025, 07:35 Good day ,Laetitia G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply25 Mar 2025, 07:35
Official
Good day ,Laetitia G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox