Worst service recieved

Terrible service I recieved at this company, I paid R600 on the 10th January 2023 and again on the 11th January i paid R599 for my Wifi account, till to date my connections are switched off. The company is so ******* and *********** they are claiming that they did not receive the transfer that I made on the 10th of January 2023. I sent both proof of payments and also confirmed with the bank on the 12 January 2023 and the bank confirmed that the funds were processed already. I am so disappointed and dissatisfied with their service as my busness rely on the WiFi connection to run. The company's customer service is very bad I wouldn't recommend it for someone running a business as they will be inconvenienced.