1 reviews | Active since Aug 2020
Worst service received from Vox Telecom
I am currently subscribed with Vox I have students with that need to attend classes online. We have been experience wifi difficulties in some areas of the house. A ticket was logged with Vox the morning of 20 February 2025 to please send a technician to the house to solve the problem. Nothing happened on the 20th. I called them 3 times on the 21st and I got the same answer everytime " your ticket is still open we will phone you and schedule a date and time to send a technician. Nothing happened on Friday. I phoned them first thing this morning 24 Feb with the same answer "your ticket is still open we will phone you and schedule a date and time to send a technician" In the meantime the students are struggling to attend the online classes. I think this is pathetic and the worst service I have experienced from a data service provider.
Thank you for your post.
Kindly note that your query was escalated to our onsite department.
One of our agents will contact you to arrange a date for a tech to come out and assist.
Regards
Vox Team.
Thank you for your post.
Kindly note that your query was escalated to our onsite department.
One of our agents will contact you to arrange a date for a tech to come out and assist.
Regards
Vox Team.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox