WORST SERVICE RECEIVED EVER!!!!!

What a joke of a company, 13th April my mom signed up for Fiber with them, its now the 19th May, still no fiber received. End of April they were quick to take the money for a service not received. we have called VOX and every time we speak to a manager they say we will call you back. To date we are still waiting for the call. WORSE SERIVCE ever received. Still waiting and its almost the end of May. How are you people still in business, as there is no customer service received.