Worst Service Provider to date!!!!!

This is one network provider I wish I didn't have to deal with! Have had an issue with the UPS I have a contract on for the last 2 weeks, firstly no one rep**** to my initial email stating that the UPS is faulty which was sent to them on the 27th August. Secondly I had to call in a few days later as no one came back to me, not even an acknowledgement to my email! They tell me the UPS is out of stock and one needs to be ordered from CT, only to be delivered and set up on the 7/09/23...after expressing my concern on the wait, the fact that we are in the peak stages of load shedding and I am paying for a device I cant use and furthermore incurring MORE costs as I need to keep loading data on my mobile so I can hotspot and connect to my laptop and continue working...lo and behold...they call me 10 minutes before the technician is meant to arrive (which was a BS story as no technician arrived!) to say that they still awaiting stock of the UPS...10 minutes before 11am on the 07/09/2023...and what was your technician meant to come and do??? Troubleshoot a broken device?? No alternative to say here is another UPS you can use in the interim as we understand WE, VOX, are severely putting you out...NO, they were just going to trouble shoot the broken device and leave, they cant loan me another UPS as they dont have a similar model so its ok to just continue putting me in a difficult position?! I cannot stand the level of service, their pathetic reasoning, there is absolute no care to the customer but they are so quick to take their monthly instalments and put prices up ...infact your prices should be decreasing with the level of pathetic service you give to customers VOX!!!