DP
Debbie P
1 reviews | Active since Jan 2011
01 Jul 2022, 10:44
WORST SERVICE PROVIDER - STAY AWAY
Worst service provider ever.
Stop order did not go through and a manual payment needed to be done, which it was (on the same day). They issued a cancellation of R1700 which took them three days to restore service. The following month R1700 still sitting as outstanding so service cut again. This after dealing with all the departments and sending re-instatement forms through (for a service that was on).
Accounts refers you to debtors who refers you to sales who refers you to accounts...
This is when they bother to pick up the call at all.
Been trying to speak to someone since 08h00 and its now 10h42.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Jul 2022, 11:29Good day, Debbie P
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Jul 2022, 11:29
Official
Good day, Debbie P
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
04 Jul 2022, 07:22Good day Debbie P
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated for the e cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated for the e cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 Jul 2022, 07:22
Official
Good day Debbie P
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated for the e cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
We can confirm that the service had been re-instated and a credit has been allocated for the e cancellation charge.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox