DE
Dedré Erasmus

1 reviews | Active since Nov 2024

25 Nov 2024, 15:47

Worst Service Provider Ever

Worst internet company i have ever come acrossed, my mother passed away on the 12th of July 2024 we have emailed and called many times to change the banking details to my dad's information. They dont answer their calls or email they only send you a cancelation fee due to premuims not paid. But how can you pay something if you dont get any service or assistance from their side.

i will not recommend this service provider to anybody.

0
Replies (2)
Vox Telecom
Vox Telecom's reply25 Nov 2024, 15:56
Official
Good day,  Dedré 
 
Please advise, who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
  
 Kindly provide us with your Vox Account number in order for us to assist accordingly.
 
 Thank you in advance

Vox
Vox Telecom
Vox Telecom's reply26 Nov 2024, 09:57
Official
Good day, Dedré

Please confirm the account holder details so we may escalate for assistance. 

Regards 
Vox