WORST SERVICE PROVIDER EVER.

By far the WORST experience I have received from a telecommunications provider. Firstly, it takes 3 WEEKS minimum to get the Wi-Fi installed. The call center is absolutely useless, after staying on the phone for about 5-10 minutes and asking to be put through to a specific department, they will put you through to the incorrect department about 5 times before eventually you get to the correct department and even then I barely receive any help. The network is extremely unreliable as it just cuts out randomly or disconnects and reconnect continuously and after emailing them to get this issue sorted out, I received an email back saying "we have spoken to the customer who confirmed that they have connection issue which was resolved after information given and optimized range". This issue was never resolved and nothing was changed and we are still sitting with this same issue. We are also new customers and have had Wi-Fi for 3 weeks (which we had paid for in advance in full 3 weeks before we even received Wi-Fi installation) and we receive an email of suspension of account notice due to "outstanding amounts". The issue was eventually resolved after they switched off our internet and we paid the "outstanding amounts". Extremely upset about this service as we thought we were upgrading to a faster line, meanwhile our old 10mbs line was more enjoyable than this. Having knowing what I do now, I would never even have considered going to Vox.