CP
Clinton P

1 reviews | Active since May 2022

12 May 2022, 12:03

Worst service provider ever

Worst service provider ever, its been almost a month that we are waiting for an installation from them. They don't reply to mails. Called another service provider an they were there on 2 day

0
Replies (4)
Vox Telecom
Vox Telecom's reply12 May 2022, 12:39
Official
Good day,  Clinton P 

Thank you for your query. 
 
 Unfortunately we were unable to locate your Vox Account number  / Order number with the information provided. 
 Kindly provide us with the Vox account number / Order number we may assist? 
 
 Thank you in advance 
 Vox 
CP
Clinton P's update12 May 2022, 14:08
Reviewer Update
***: T***
Vox Telecom
Vox Telecom's reply12 May 2022, 15:24
Official
Good day, Clinton P
 
 Thank you for your post. 
 
 Kindly note that the details of your complaint has been sent to the Project Management team to assist with resolution.
 
 We will investigate the details of your complaint and provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply24 May 2022, 09:56
Official
Good day, Clinton P
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from your Account Manager that, unfortunately  the Network Provider you requested is not feasible at your complex.

The order has been cancelled , and you accepted a quote from a new ISP.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 
Kind Regards, 
Vox