Worst service provider

Still waiting for your call even now

The last time I had Wi-Fi was on the 9th of this month, and it feels like a lifetime ago. When I reached out to the service provider for help, I was bounced around from one representative to another, each one offering a different piece of advice yet failing to solve the issue. They instructed me to power down my router and visit the ZTE webpage, only to turn the router back on afterward, but despite following their instructions diligently, the connection remains stubbornly absent.

To add to my frustration, I received a bewildering bill for 1,000, despite having just made a payment at the beginning of the month for a service that hasn’t been functional at all. It's incredibly disappointing to feel trapped in this situation, paying for something I can't use while grappling with a lack of support. I can't help but feel bewildered and frustrated by the inadequate service and unclear billing practices.