WORST SERVICE PROVIDER!!!!!
It's now gone the entire three days, how are we supposed to work??? I have NO internet access! What the heck is going on? 24/7 customer service where? tf!! I've been taken from pillar to post with the same automated response, no correspondence from them to inform us paying customers how long the fibre outage will take!! At this point I'm canceling the damn thing!!!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Nov 2022, 11:24Good day ,Antoinett M
Thank you for your review.
Kindly note that there is currently a service disruption in your area.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Vumatel Ref ISP-960084 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that there is currently a service disruption in your area.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Vumatel Ref ISP-960084 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply16 Nov 2022, 11:24
Official
Good day ,Antoinett M
Thank you for your review.
Kindly note that there is currently a service disruption in your area.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Vumatel Ref ISP-960084 on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that there is currently a service disruption in your area.
Kindly note that the original fault is still open on the reference VOX***6
The Support team will follow up with the Network Provider , Vumatel Ref ISP-960084 on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
21 Nov 2022, 12:56Good day, Antoinett M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Nov 2022, 12:56
Official
Good day, Antoinett M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
's updateReviewer Update
23 Dec 2022, 11:51Fix my line NOW!!!!!!!!
's update23 Dec 2022, 11:51
Reviewer Update
Fix my line NOW!!!!!!!!