Worst Service Provider Award goes to VOX

I moved home in Feb, there are lots of other issues but let’s just stick to the main issue. When Vox eventually came to do the installation at the new premises mid March 2022, the Vox employee told me that the UPS that I have with Vox, will no longer work. Instead of taking it with him and sorting the issue all at the same time, he said I must contact the Vox offices….. well… what a joke!! I have sent numerous emails, logged numerous tickets, spoken to numerous different people! It came to a point where I either want the UPS issue resolved or returned! Simple! I paid for March and April in good faith that it will be resolved, but when you pay then why would someone bother! In the beginning of May, eventually a Simphiwe said that he had the UPS issue resolved and they will credit this. I have this in writing! I called the accounts line so many times, I reached someone ONCE… it sounded like she was sleeping, then she put me on hold for 9 min and 43 seconds and then cut me off! After continual emailing I eventually this month only paid for the internet service, not the UPS, and low and behold, my account is suspended?! So it is ok if you pay for something that no-one is to bothered to sort out, but then my service is suspended?! Cleary no-one takes responsibility for anything at Vox, departments do not communicate with each other, evident from all the different people I have spoken to in the past 3 months, AND STILL NOTHING resolved?! Everytime someone calls they ask what the issue is! I know that the portal for my account reflects all the communication, photos requested etc, but Vox staff are to lazy to step up and sort it the issue…..there is probably a fairy that will come and sort it out! I do not want to be with such a bad provider anymore! I will rather pay the penalty and be with a company that looks after their customers!