Worst service provider award goes to Vox

Worst client service i have ever experienced from a provider. There is no such thing as month to month with them. All the hidden agendas and lack of communication. You (vox) rents you a UPS, you report it not working, after three months you get an email stating that the UPS you are renting is off the market they wil collect it and bring another one. I aranged someone to be available for a week at my expence and they never showed up. Called again to say sorry and aranged for the folowing week, aranged someone to my expence again and they didnt show up. Months down the line i get a notice of suspension on my account due to being an arears. When asked where the amount is coming you wait days to get a reply, they now want me to ship the UPS back to them on my expense and just expect it to happen. They suspended my fibre line and again to my expence i had to load data for my wife to be able to complete her exams. This is unexceptable service delivery and i wil not pay R1 towards them again. Why am i paying for service delivery when i have to go on all these expences because of them not delivering. Dropping the phone while you are explaining to them it is there responsibilty to collect the hardware and explaining to them ypu wont pay because they wil ***** the payment that was meant for my fibre to rectify there mess. Absolutely pathetic service