YC
Yolande C
1 reviews | Active since Apr 2022
20 Apr 2022, 15:03
Worst Service Provider and NO Customer Service
Worst service provider ever. For 2 weeks now I have been trying to sort out a query. I have sent mails and phoned but no luck. They invoiced me twice for the same thing but the amounts are different and they invoiced me for dates that I had not even received the router or sim yet. My mails get read but no response. Yet my service has been suspended and they are threatening to hand me over.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
20 Apr 2022, 15:59Good day, Yolande C
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2022, 15:59
Official
Good day, Yolande C
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 May 2022, 09:41Good day, Yolande C
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply06 May 2022, 09:41
Official
Good day, Yolande C
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The first Invoice for your Service is issued upon activation and is payable with the invoice billed in advance for the next month
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox