JC
Janelle C

1 reviews | Active since Feb 2023

06 Feb 2023, 20:17

worst service provider

im not happy with the service vox offers, because i have been calling them for since December to help me with my internet but nothing. The network is very poor and there Customer service is bad coz the don't help you at all. The whole December i never had internet i only had it for a week and it was gone and it only came back first week of January when it was time to pay, i called them and there send someone to come home and fix and i paid after paying its gone again since the 25 of January until now i don't have internet and i have been calling but no one is helping.

0
Replies (2)
Vox Telecom
Vox Telecom's reply06 Feb 2023, 20:59
Official
Good day, Janelle C
 
 Thank you for your post. 
  
 Kindly note that we have sent the details of your complaint to the debtors team for assistance. 
 
 We will be in contact with you soonest to assist. 
 
Kind Regards
Vox 
Vox Telecom
Vox Telecom's reply13 Feb 2023, 13:32
Official
Good day,  Janelle C

Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox