Hellopeter
Share Your Experience
SJ
Senzy J

1 reviews | Active since Jul 2012

05 Dec 2024, 15:22

Worst Service Provider

Again I have no internet and today is the second day, call logged yesterday but I still have not been assisted... Somebody explain to me what am I paying for? Worst Service Provider ever...

0
Replies (5)
Vox Telecom
Vox Telecom's reply05 Dec 2024, 15:30
Official
Good day, Senzy

Thank you for your review. 

 We have received confirmation from our Support team that the matter has been escalated to the Network Provider , Vumatel for assistance. 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
SJ
Senzy J's update06 Dec 2024, 15:07
Reviewer Update
What I wanna know is when do you think it is time to do right by your customers and credit them for this no service business??? We are coming from a 5days no internet now again I've had no internet for two days and Vumatel saying it is a fibre break which was the same thing 2 weeks back??? Same problem still taking them forever to fix! Am I to keep paying for this service you are not providing?
Vox Telecom
Vox Telecom's reply09 Dec 2024, 10:11
Official
Good day, Senzy
 
Thank you for your patience while this matter was being investigated.   
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,  
Vox  
SJ
Senzy J's update17 Jan 2025, 16:42
Reviewer Update
Again no internet, it is like this every week now? Am I not paying for this account ***
Vox Telecom
Vox Telecom's reply17 Jan 2025, 17:15
Official
Good day Senzy,

Thank you for contcating us!

Kindly note that we have logged a request for our Support team to look into the matter and contact you with feedback.

Kind regards 

Vox