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1 reviews | Active since Feb 2017

18 May 2018, 07:35

Worst service provider

Worst *********** service ever experienced. App**** for fatpipe package almost 2 weeks ago and I am still waiting.......

0
Replies (5)
Vox Telecom
Vox Telecom's reply18 May 2018, 07:40
Official

Good day Alida.

Thank you for bringing this matter to our attention.

Kindly note that we will be investigating into this matter for you and will provide you with feedback soon.

Kind Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply23 May 2018, 10:35
Official

Good day Alida

We have received confirmation that you have cancelled the services on your account. The line order has been cancelled and the line has been moved back to the Telkom Holding pool.

Kind Regards,

Vox Telecom

's update25 May 2018, 09:56
Reviewer Update
Still waiting for vox to cancel my original application and release my line to the holding pool!!
Vox Telecom
Vox Telecom's reply25 May 2018, 10:06
Official

Hi Alida,

Thank you for bringing this to our attention. We are quickly following up on your request for you and will revert back to you soonest.

Regards,

Vox

Vox Telecom
Vox Telecom's reply25 May 2018, 15:40
Official

Good afternoon Alida,

As discussed with our Customer Service agent, your line in not in our Wholesale account anymore and Telkom should be able to pick the line up.

Please follow up with Telkom, regarding your request. A courtesy email has been sent , so that you have our details, should you require any further assistance.

Regards,

Vox