pM
palesa M
1 reviews | Active since Nov 2013
24 Nov 2025, 14:02
Worst service, no...no service
I have experienced the worst service from VOX and MTN LTE sine th beginning of my contract with them, there is always issues with connection, I am basically paying for no connection as th routher is only connect less than a week a month and I have been loggin call and it gets fixed and a few days later no connection, I was told thatI lost connection because the routher was moved form the registered address which was incorrect and the issue still continues with no assistance, I have now been on the line with them for assistance since 12:20 its more than an hour and their agents are not assisting they just hang up or go offline without resolving my issue, I don't even have a ticket number when I try to follow up on a ticket I receive an error message as my query is not logged, this is the worst service ever and every month without fail I pay for a service that does not exist.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
24 Nov 2025, 14:13Good day, Palesa
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2025, 14:13
Official
Good day, Palesa
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 Nov 2025, 11:16Good day, Palesa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales team has made contact and assisted with a SIM Swop, The new SIM will be shipped accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales team has made contact and assisted with a SIM Swop, The new SIM will be shipped accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Nov 2025, 11:16
Official
Good day, Palesa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales team has made contact and assisted with a SIM Swop, The new SIM will be shipped accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales team has made contact and assisted with a SIM Swop, The new SIM will be shipped accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
pM
palesa M's updateReviewer Update
10 Dec 2025, 11:17Hi, if I could give MTN and VOX zero star I would, the service was restored after a lot of trial and error from VOX technical, now I have a new issue, I have been billed twice for the same month, I already paid on the 26th of November for the Month of December and now I received a new invoice for 5G service, for December, are you going to credit the amount that I paid for the LTE that was supposedly not working? According to VOX technical, the sim was the issue a and I was told I need to cancel the LTE sim and get a 5G sim and after the service could not be restored so they then found out that the issue was the router so I received wrong advise form the team and I received a new sim that was not an issue to begin with, I can over look this error my frustration is why am I billed twice and where is the old SIM card, what is the fault report for this old sim card? if it was not the fault why am I being billed for your error. I will not pay for something that was an error on your part. Now my account is in areas for something I do not owe and according to your system my service will be suspended. Does your incompetence not have any limits for your clients?
pM
palesa M's update10 Dec 2025, 11:17
Reviewer Update
Hi, if I could give MTN and VOX zero star I would, the service was restored after a lot of trial and error from VOX technical, now I have a new issue, I have been billed twice for the same month, I already paid on the 26th of November for the Month of December and now I received a new invoice for 5G service, for December, are you going to credit the amount that I paid for the LTE that was supposedly not working? According to VOX technical, the sim was the issue a and I was told I need to cancel the LTE sim and get a 5G sim and after the service could not be restored so they then found out that the issue was the router so I received wrong advise form the team and I received a new sim that was not an issue to begin with, I can over look this error my frustration is why am I billed twice and where is the old SIM card, what is the fault report for this old sim card? if it was not the fault why am I being billed for your error. I will not pay for something that was an error on your part. Now my account is in areas for something I do not owe and according to your system my service will be suspended. Does your incompetence not have any limits for your clients?
Vox Telecom's replyOfficial
10 Dec 2025, 11:23Hi Palesa
Kindly note that the details of your query has been sent to the debtors team to investigate and assist. |
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist. |
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Dec 2025, 11:23
Official
Hi Palesa
Kindly note that the details of your query has been sent to the debtors team to investigate and assist. |
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist. |
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Dec 2025, 13:14Hi Palesa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Dec 2025, 13:14
Official
Hi Palesa
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox