Worst service no response at all

Item: Vox Telecom
Rating: 1
Author: Nomalungelo D

Good day

I made a payment to a wrong reference number and have been requesting to be assisted.

I have attached my proof of payment to all emails and communications.

The following reference numbers have been allocated to my case VOX***5 and VOX***3.

I have called also multiple times and when my calls get cut off when being transferred.

May I please be assisted.

Kind Regards

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

14 Sept 2022, 09:29

Good day , Nomalungelo D

Thank you for your review.

Please note that the details of your complaint has been sent to the debtors department to investigate the matter and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply14 Sept 2022, 09:29

Official

Vox Telecom's replyOfficial

20 Sept 2022, 08:15

Good day, Nomalungelo D

Thank you for your patience whilst this matter was being investigated. |

Kindly note that we received confirmation that the collection manager has been in discussion pertaining to your dispute and the outcome thereof.

Your collection manager will remain in contact with you until resolution.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply20 Sept 2022, 08:15

Official