Worst Service I’ve Ever Received – Still No Installation After Multiple Empty Promises

I am extremely unhappy with the shocking service I’ve received from Vox.

I ordered a Fibre-to-the-Home line on 17 November 2025. An installation was scheduled for 1 December. It is now 3 December, and nobody has arrived to install anything. Not even a courtesy update.

Every single day I receive the same automated WhatsApp message: “Appointment scheduled for tomorrow between 08:00–16:00.” At this point, I’m convinced “tomorrow” is just a fairy tale used to keep customers quiet.

I have spoken to multiple Vox agents. Every one of them promised to “get back to me,” and not a single one ever did. One agent even decided to go on a break in the middle of our WhatsApp conversation, ignored me for an hour, and then continued like nothing happened.

I phoned the call centre and waited 20 minutes on hold, only for the call to be cut off. And of course, nobody bothered to call me back.

I can’t get actual help, I can’t get honest updates, and I can’t even get hold of someone to cancel the pending order. The level of incompetence is honestly impressive.

This is the worst experience I’ve ever had with an ISP, and I used to have ADSL with Telkom. That alone should tell you how bad this is.

Vox, this is unacceptable. Sort this out immediately or cancel my order and stop wasting my time.