DV
Dawid V

1 reviews | Active since Nov 2017

04 Feb 2022, 17:39

WORST SERVICE IN THE COUNTRY!!!!!!!!!!!!!!!!!!!!!!

If I could give a ZERO rating I would have done so. If you look at all the reviews listed about this company you can seriously see why!! I have been trying to get them to refund my money to no avail!! First, they took 2 weeks to collect the modem. To do a refund the modem must be collected. It was collected on 31 Jan 22. After another posting on 31 Jan 22 they promised the refund will take 1-4days. That has passed yesterday (03 Feb 22) AND STILL NO REFUND OR ANY COMMUNIVCCATION FROM VOX!!!!! CAN SOMEONE PLEASE SORT THIS OUT NOW, THIS IS NOW BORDERING ON THE RIDICULOUS!!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply04 Feb 2022, 19:20
Official
Good day ,   Dawid Vos 

Thank you for your post. 

 Kindly note that we have escalated your complaint to the Finance Management team for assistance. 

Regards
Vox
Vox Telecom
Vox Telecom's reply07 Feb 2022, 08:43
Official
 Good day,  Dawid V 
 
 Thank you for your patience whilst this complaint was being investigated. 
  
 Kindly note that the refund has been completed , Friday 04 Feb 2022
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox